Return & Refund Policy

We only accept returns for defective or damaged products free of cost in the original packaging. Please inspect your item upon arrival and take photos and videos of the damaged or defective product(s). All damage claims must be received within 48 hours of delivery.

Affiliate brand products and items marked 'made to order' products have their own terms. Please read the individual product details.

Please choose your products carefully after checking all the sizing, color, and other specifications as we do not offer returns or refunds if you change your mind.

For any other return reason, kindly reach out to us via email at info@urbanpotter.in and we will examine the return on a case-by-case basis. If your return is approved by our returns team, we will deduct a return shipping cost of 20% of the product cost and provide store credit for the balance.

Items are returnable only if unused, In the state you received it. SALE items marked cannot be returned.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

B-11, Vizipa Optima, Doddakannelli, Bengaluru, Karnataka 560035

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@urbanpotter.in