Shipping Policy.

Thank you for choosing Urban Potter for your ceramic needs. To ensure a seamless and satisfactory shopping experience for our customers across India, we have formulated the following shipping policy:

1. Shipping Zones:

- We ship our products to all states and union territories across India.

- Our shipping zones are divided into regions for efficient delivery:

- North Zone

- South Zone

- East Zone

- West Zone

- Northeast Zone

2. Shipping Charges:

- We offer free shipping on all orders above a certain value, which may vary based on promotional offers and seasonal discounts. This will automatically reflect on your check out page while placing the order.

- For orders below the free shipping threshold, standard shipping charges apply. The shipping charges are calculated based on the weight, dimensions, and delivery location of the order.

3. Delivery Time:

- We strive to dispatch all orders within 2-3 business days of receiving payment confirmation.

- Estimated delivery times once despatched may vary depending on the delivery location:

- Metro cities: 3-5 business days

- Non-metro cities: 5-7 business days

- Remote areas: 7-10 business days

4. Shipping Partners:

- We partner with Ship rocket to ensure reliable and timely delivery of your orders.

5. Tracking Orders:

- Once your order is dispatched, you will receive a shipping confirmation email/SMS containing the tracking details.

- You can track the status of your order in real-time using the provided tracking information.

8. International Shipping:

- For international order Shipping charges , Duties & Taxes are to be borne by the customers.

- Shipping charges may vary based on the product, size and volume, and the final shipping destination.

10. Returns and Exchanges:

- For information on returns and exchanges, please refer to our Urban Potter Returns Policy.

11. Contact Us:

- If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team at info@urbanpotter.in

By placing an order with Urban Potter, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your trust in us and look forward to serving you with the finest quality ceramic products.